Terms and Conditions

The following terms and conditions apply solely to: solaris-shop.com, it's subsidiaries and affiliates. Through engaging in the use of our site you provide your sole discretion to be bound by the terms and conditions of use via solaris-shop.com. These Terms and Conditions govern your use of, and any purchase made from solaris-shop.com. The term solaris-shop.com, 'us', 'our' or 'we' refers to the owner(s) of this website. The term 'you' refers to any users or viewers of our website. The use of this website is subjected to all of the following terms and conditions as designated by solaris-shop.com.

Solaris-shop.com reserves the right to change or modify any of the Terms and Conditions and/or any policy or guideline of the site at any time, at our sole discretion. Any and all changes or modifications to any content, including these Terms and Conditions are effective immediately upon posting of the revisions on this site. Please review these Terms and Conditions and any of our other policies frequently to fully understand our Terms and Conditions that apply to your use of this site.

solaris-shop.com, attempts to provide the absolute best shipping prices possible for you.

For Oversize Freight Orders: After you complete your purchase and your items have been shipped, a Solaris Customer Service Representative will contact you directly with tracking information and a delivery schedule.

For a no obligation estimate before you purchase, you may choose to contact us or request a quote for your items.

The total price of shipping cost for all orders over one hundred and fifty pounds (150 lbs), and products under 150 lbs - such as certain components; Solar Panels, Inverters, Batteries, Racking, etc.., and other components which must be shipped LTL freight due to; (warranty, hazardous material, or other specialized components).

From time to time, freight shipments may cost more than what is quoted on our website this can be due to unforeseen circumstances, hazardous materials, specialized components, and shipments to outside the continental U.S.,  such as Alaska or Hawaii. If the cost of freight is more than your order total on our website, then we will contact you with a quote for the additional freight charges due, you may elect to cancel or accept the order in this case.

Our order time varies between 24 to 72 business hours from Monday through Friday, although, some items may be immediately out of stock - and must be shipped from our vendor, which can take anywhere from two to four weeks for your items to ship out. We gladly ship our solar products anywhere inside the United States of America., although some locations may not be available for us to deliver your products to. If this is the case, we will contact you for either a rearrangement of delivery, or modification or cancellation of your order. At this time we are unable to ship to P.O. Boxes. Most of the time we are able to ship to APO, FPO, and military installations. If you have a P.O. Box, or an address that we are unable to ship to - we will contact you and try to arrange shipping to a local mail outlet such as a UPS Store or FedEx Store, or an authorized retailer of one of these companies.

We may change our shipping method for any small parcel items (non-freight), at our discretion to other carriers (e.g., FedEx, UPS, USPS, etc..), if deemed appropriate. If this is the case your shipping priority post remains the same. For example, if you purchase “2-Day FedEx”, we may use the same delivery time of “2-Day” from UPS or others and so on. Once your item is processed, prepared for shipment, or shipped, we will not cancel free of charge, and therefore you would be held responsible for all applicable shipping costs and a mandatory 20% restocking fee. We reserve the right to cancel any order for any reason, if this were to occur it would likely be due to an error of pricing, availability or otherwise.

*On items with advertised (Free Shipping) - Items which are marked for "Free Shipping" applies to standard ground speed via FedEx, UPS or USPS. Free Shipping only applies to the Continental U.S. (48 States). If you need an item for free shipping mailed faster to you; please contact us so we may arrange another method.

Most ground shipments, and all freight shipments will require a signature from you or an authorized representative on your behalf to obtain goods from the carrier. It is your responsibility to thoroughly inspect your order before signing the receipt of delivery. We advise that you should carefully inspect the packages for a any damage. Please make a note of any damage to the box on the delivery receipt and take photos to send to us. You may mark on the delivery receipt “concealed damage possible” if the delivery driver cannot or will not wait while you conduct your inspection. We urge you to contact us regarding any damage within 24 hours of your delivery, as we must file a claim with our distributor and the shipping provider to successfully ensure insurance obligations are met with these companies.

Make sure to account for all the items you have purchased, contact us if the contents of your order differ from the order you placed from us through our company. If a shipment is refused you will be responsible for any restocking fees (20%), plus all the return shipping costs will be your responsibility.

Once you place an order with us, and if you would like to cancel your order prior to shipment; please call during business hours. If your order has not yet been processed or authorized through our payment system, and your credit card has not been charged, then there is no fee. If your order has already been processed/authorized and/or if your credit card was charged, then there will be a 5% cancellation fee for your order – no exceptions.

If any portion of your order has shipped, then our restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped. Funds on your card may take 7 business days or longer to reach you through your bank and payment processor.

Use of our site as well as purchasing from us, constitute consent and understanding of: Solaris-shop.com 's return policy. Returns can only be accepted with prior authorization from us, and must include the Return Material Authorization (RMA) number in order to return products. Any product that is returned must be in brand new perfect condition, in the original manufacturer's packaging with all hardware and documentation. Returns will not be accepted for installed or used items. Returns must be shipped via prepaid freight and insured via the carrier of your choice within 30 days of delivery. We will not accept returns beyond 30 days of the original delivery. Shipping charges are non refundable.

Items which are requested to be returned are charged a 20% restocking fee unless an RMA applies to damages, overages, shortages or other errors on behalf of the manufacturer. A restocking fee will be charged for any other return reason. Returns will be inspected by our distributor to attain accuracy of the RMA. If our distributor deems the RMA is inaccurate to the return reasoning by you - then restocking fees will apply. Returns will apply to orders that have been processed by us and are sent out for shipment, prepared for shipment, and at any cycle of the transit process are subject to restocking fees.

*Some items we sell are NCNR (Non-Cancellable, Non-Returnable), and cannot be returned once shipped. If an item is NCNR you are purchasing, a sales representative will notify you before placing your order for your authorization.

If you need to obtain an RMA number please fill our our RMA form here or contact us at customerservice@solaris-shop.com or by calling: (720) 474-6050.

Though we work to ensure that each and every order is checked for accuracy, correctly packaged, and properly shipped, issues with shipments do arise occasionally. There are several steps the customer can take in order to limit the occurrence errors and catch those that do occur.

Order Inspection & Verification

• Before signing for a delivery, it is the Customer's responsibility to inspect the deliver for correct item count and condition. Note any discrepancies in item count and any item damage on Delivery Receipt and inform the Driver.
  • Look for the following...
    • Torn or punctured cardboard or stretch wrap
    • Broken or crushed corners
    • Broken pallets
    • Module stacks that shifted on the pallet
    • Missing “Do Not Stack” pyramids on module pallet
  • Verify that the Packing Slip matches the items received in the shipment.
  • If the Driver will wait, we so recommend opening the shipment and inspecting items.
• Please do not refuse the delivery.
  • Refusing delivery may result in additional freight charges.

The process for reporting order discrepancies varies based on what the issue is. By following the steps laid out below, the Customer can ensure that claims are processed in the most efficient manner possible. Please direct any questions not covered below to one of our RMA specialists at: support@solaris-shop.com

Reporting Order Issues

For Shipping Damage:

• After inspecting the order, immediately write a description of the discrepancy on the Delivery Receipt and inform the Driver.After noting all discrepancies, please sign for Delivery
  • Note: If damage is not recorded and brought to the driver's attention, the carrier will not honor any damage claim.
  • Please also indicate on the Delivery Receipt if the driver was unable or unwilling to wait to allow an inspection of the items within the shipment
• Before filing a 'Freight Damages' claim, you must collect the following:
  • Pictures of the damaged packaging and product
  • Serial numbers for all damaged modules and inverters
  • A copy of the Delivery Receipt and Bill of Lading
  • A copy of Packaging Slip and invoice
• Parcel and freight damages claims are handled differently
  • If this was a parcel shipment
    • Please file an RMA claim online at www.solaris-shop.com using the “RMA Claim Form” within 48 hours of delivery.
    • Our agreement with our parcel shippers requires us to file parcel claims for our customers; these claims must be filed with the carriers as soon as possible to enhance the likelihood of success.
  • If this was a freight shipment
    • Please file a claim form with the shipping carrier.
    • Feel free to reach out to our RMA department with any questions about how to file this claim.
    • Note: Filing out a Solaris RMA form is only required if a replacement order is needed (see below for details).
• Once the claim is filed please wait to be contacted by the shipping carrier or Solaris's RMA Department for the damage inspection
  • Note: For a successful inspection, all original packaging and damaged product must be maintained until the claim has been settled.

For Overage, Shortage, or Missing Items:

• After inspecting the order, immediately write a description of the item count discrepancy on the Delivery Receipt and inform the Driver.For any overage, shortage, or missing item issues place file an RMA claim by contacting customerservice@solaris-shop.com within 30 days of receipt.
  • Note: Unshipped items will not appear on the Packing List and will automatically be shipped to the address on the order as soon as product becomes available. It is not necessary to submit an RMA Claim for these issues.
• After reviewing the submitted form, one of our RMA Specialists will reach out to assist with the order issue.

Replacement Orders

• While submitting an 'RMA claim form', please indicate the need for a replacement order
  • Note: In most cases, we require a signed agreement to pay for the replacement order before sending out replacement product

Returning Product

• After filling out an RMA form, our RMA specialists will reach out assist with any return of any undesired product
  • Note: Certain items are non-returnable,including:
    • Custom ordered items that are non-stocking items
    • Non-stocking items that are drop shipped directly from the manufacturer
    • Final sale items that are closeout, discontinued, or obsolete
• Please return your items to the nearest Solaris warehouse. To expedite claims processing, email the tracking number for your return to our RMA department at support@solaris-shop.com
  • Please do not return any product without prior written authorization provided by the RMA Department.
  • The RMA number provided by our team must be included and visible on the return shipment to receive credit.
  • Note: We will only pay for return shipping if the order issue was due to any error on the part of Solaris.
• Once we have received and inspected the return, we will credit the customer's account for the original purchase price minus restocking fees (if applicable).
  • If the return is not due to our error, a restocking fee will be charged at the following rates:Note: Credit will not be issued for returned Product that is not received in resalable condition.
    • Domestic returns will incur a flat 20% restock fee
    • International returns will incur at a flat 30% restock fee.

Any items returned without an RMA number from us cannot be accepted and at your expense will be shipped back to you. The RMA may include a different return address than our companies address which was posted on the original packing slip for the original delivery of goods. The RMA number must be obviously displayed on the shipping label of any returned products. You are solely responsible for the return shipping and insurance price, unless they are damaged or defective products.

If you need an RMA number, fill out our RMA form here or contact customerservice@solaris-shop.com , and follow our instructions for filling RMA form out on our website.

Your privacy and security is very important to us. Therefore we collect only the necessary data to process orders and quotes. We may collect personal information from you in a variety of ways, this may be used for, but not limited to: quotes, orders, creating an account, trends and analytics, RMA forms - and we do not distribute this information unnecessarily with any third parties. You agree that all of this information is voluntarily supplied by you. Solaris-shop.com, takes your privacy and security very seriously. Therefore solaris-shop.com employs a variety of methods to ensure the security is viable solaris-shop.com is protected by GeoTrust Inc., Authorize.Net, and Trustwave Trusted Commerce. All transactions are securely processed.

Solaris-shop.com contains links to other sites owned by third parties. We have not reviewed all of the sites linked to solaris-shop.com , and we are not responsible for the contains of any such linked site. Use of any such linked website is at the users own risk, and we do not make any claim or are responsible for examining and evaluating and take no responsibility for any content provided on these third party websites.

The materials on Solaris-shop.com website are provided “as is”, and we make no warranties, expressed or implied, and hereby negates all other disclaimers and warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Solari-shop.com, is a distributor and retailer of our products, and we do not manufacture any of the goods being sold on our site. This means all products are covered by the original manufacturer's warranty, and any service or support policy for those products are intertwined with them.

If you have any questions regarding the manufacturer's support or service, check the product listing on our website for any applicable manuals or download PDF files located at the bottom of the product listing. If a manual is not present, check the received goods for any manuals sent to you with the shipment of items, or contact the manufacturer directly for their guidance on this matter. Please note all manuals, and download material(s) are for your use only and may not be used for in any commercial manner.

Solari-shop.com, reserves the right to terminate your use of this website at any time if we find that you have violated any of these Terms and Conditions, copied any of our copyright material, used any of the materials for commercial use, or have abused use of the website in a manner we deem unfit. All decisions to terminate are the right of Solari-shop.com, solely and we reserve the right to terminate use at any time with or without notice to you.

In no event shall Solari-shop.com, or any of its affiliates, whether internally or externally connected to our company, be held liable to you or any third party for any damages, or losses.

By visiting our website you agree to the goodwill and indemnify and defend and hold harmless Solari-shop.com, and any affiliate of which from all claims, liabilities, damages or otherwise, and including any or all attorney fees and costs for any breach of our Terms and Conditions.

Any controversy or claim made by you relating to Solari-shop.com, this contract or any breach thereof, shall be settled by arbitration administrated in our venue or forum of choice, and will only be entertained if these claims are reasonable, and therefore must show that actual claims relate to true losses or damages as a result on our behalf. The demand for arbitration must be made in a reasonable time frame, and no later than 30 days from the aggrieved party knew or should have known of any controversy, claim, dispute or breach. Solari-shop.com, reserves the right to modify our arbitration at any time.

If for any reason we decide that arbitration is not plausible then we will use our choice of law and forum. Therefore, use of Solari-shop.com website shall be governed in all respects by the laws of the state of Colorado, and you agree if we decide against arbitration the venue will be located in Jefferson County, Colorado. The final decision in the venue of arbitration or otherwise will be solely made by us, and will only be entertained upon it's validity. You waive the right to choice of law and forum and venue to our sole discretion.

Solaris-shop.com, reserves the right to modify or edit in any way or discontinue services from our website at any time without notice.

All the trademarks, names, logos, service marks and any content which serve as a symbol of Solaris-shop.com, displayed on our website belong to us. Whether they are registered or unregistered trademarks, you agree that the ownership belongs solely to Solaris-shop.com

All of the content included in this website is copyrighted collectively within any local, state and/or U.S. Federal Law and any other copyright laws that may apply, all of which is the property of Solaris-shop.com

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